For producers, hosts and journalists
Jamie Stenhouse takes interviews on what breaks when a business grows past the owner. Below: the subjects, a biography you can copy, and our press releases.
Biography
Jamie Stenhouse
Jamie Stenhouse founded Systems and Teams in 2017, in Adelaide, Australia. He and his team document how a business actually runs, so the work can be handed to the people doing it instead of living in the owner's head. They have done it with 1,121 businesses across 96 industries in 24countries.
He works with owners of teams of three to thirty: builders, agencies, clinics and professional practices. Most of them came to him after trying it themselves and ending up with a folder nobody opened. He is direct about why that happens and about what it takes to fix, which makes for a better hour than a success story.
One line, if that is all you need: Jamie Stenhouse is the founder of Systems and Teams, which documents how a business actually runs so the team can run it without the owner.
Interviews
What he talks about
Being the bottleneck
Why the business stops when the owner stops, and what every new hire does to that.
Handing work over
What a handover misses, and why the task comes back a week later.
Hiring and training
Starting a new person without sitting beside them for a month.
Writing the work down
What a finished process holds, and why the folder nobody opens was written wrong.
Growth and culture
What changes in a team of five that breaks at fifteen.
Knowledge walking out
What actually leaves when a senior person leaves, and the cost of putting it back.
He records from Adelaide, Australia and keeps hours that work for the US, Australia, the UK, New Zealand and Canada. Audio or video, both fine.
Contact
Asking about an interview or a comment
Write to support@systemsandteams.com with the show or the outlet, the subject you have in mind and your dates. Jamie answers these himself.
Become the least important person in your business.
Book a call and bring the one problem you most want fixed. We find what to document first, and if we’re a fit, you get a fixed price on the call. You leave with a plan either way.
To your standard, or you don’t pay
1,121 businesses since 201796 industries24 countries16 client exits
