Client stories

Owners who stopped being the bottleneck

What changed for owners in trades, clinics, agencies and professional services, in writing and on video.

Business owners talking through their processes with Jamie Stenhouse

Industries we’ve worked in

See every industry we’ve worked in

Accountants, Addiction support services, Advertising agencies, Aerospace companies, Affordable housing organisations, Aged care homes, Agricultural contractors, Agronomists and farm consultants, Amazon sellers, Appointment setting companies, Arborists, Architects and building designers, Artists, Auction houses, Audio visual and smart home installers, Audit firms, Autism and behavioural therapy providers, Auto body shops, Auto parts suppliers, Bathroom renovators, Beauty salons, Bin cleaning companies, Biotech companies, Birth coaches, Bloggers and content creators, Bookkeepers, Branding and creative agencies, Building maintenance contractors, Building permit services, Building products manufacturers, Building suppliers, Building surveyors and inspectors, Business coaches, Business consultants, Buyers agents, Cabinet makers, Cabinet refinishers, Calibration laboratories, Car dealerships, Career coaches, Carpenters, Carpet cleaning companies, Charities and community organisations, Childcare centres, Children’s therapy clinics, Chiropractic clinics, Churches, Civil contractors, Clinical trial sites, Clothing brands and boutiques, Coffee importers, Commercial cleaning companies, Commercial real estate brokers, Computer and phone repair services, Concrete pumping companies, Concreters, Construction equipment hire companies, Consumer law firms, Consumer product brands, Cosmetic clinics, Counselling and therapy practices, Credit repair companies, Criminal defence lawyers, Crowd control barrier manufacturers, Custom lighting makers, Cybersecurity and data protection firms, Dance studios, Day spas, Dental practices, Design and build firms, Disability support providers, Dive equipment specialists, Dog walking and pet care services, Drainage contractors, E-commerce agencies, Earthmoving contractors, Electrical and data cabling suppliers, Electricians, Electronics manufacturers, Email marketing agencies, Employee benefits consultants, Engineering firms, Entertainment agencies, Entertainment lawyers, Environmental charities, Equestrian equipment suppliers, Estate planning and probate firms, Event medical services, Event planners, Event production companies, Export consultants, Exterior cleaning companies, Facility management companies, Family entertainment centres, Farms, Finance brokers, Financial advisers, Fire protection contractors, First aid and medical training providers, Flight schools, Flooring companies, Florists, Food and farm certification auditors, Food manufacturers, Food safety consultants, Foundation repair companies, Freight and shipping companies, Fuel distributors, Functional medicine clinics, Furniture wholesalers, Glass fencing and balustrade companies, Golf coaches, Grant writers and non-profit consultants, Grocery stores, Gutter cleaning companies, Guttering companies, Gymnastics clubs, Gyms and fitness studios, Hair salons, Handyman and home maintenance services, Health and safety consultants, Healthcare consultants, Heating and air conditioning companies, Heavy machinery mechanics, Home builders, Home care providers, Home exterior contractors, Hot tub and spa companies, Hotels, Immigration lawyers and consultants, Industrial equipment companies, Insurance brokers and agencies, Intellectual property firms, Interior designers, Irrigation companies, IT consultants, IV therapy clinics, Jewellery brands, Knife makers, Laboratory equipment suppliers, Labour hire companies, Landscape designers and architects, Landscapers, Language schools, Law firms, Lawn care companies, Lead generation agencies, Leather goods makers, Lifestyle and adventure clubs, Marine repair services, Marketing agencies, Martial arts studios, Mechanics and auto repair shops, Medal and award makers, Medical centres, Medical staffing agencies, Medical supply companies, Merchant services providers, Metal fabricators, Mortgage brokers, Music schools, Naturopaths, Neurofeedback clinics, Notaries, Nutritionists, Occupational therapy clinics, Online business managers, Online course creators, Online stores, Optometrists and optical stores, Orthotics providers, Outdoor play providers, Outsourced CFO firms, Outsourced sales agencies, Packaging design companies, Paediatric clinics, Painters, Parkour gyms, Party and event hire companies, Paving contractors, Performance coaches, Personal branding coaches, Personal injury lawyers, Pest control companies, Physiotherapy clinics, Pilates studios, Plasterers and drywall contractors, Plumbers, Podcast and media companies, Pool maintenance companies, Printing companies, Private equity and investment firms, Private schools, Product design firms, Professional organisers, Promotional merchandise companies, Property developers, Property investment advisers, Property managers, Property project marketers, Psychiatry practices, Psychological testing services, Public relations agencies, Publishers, Pump and pipeline companies, Pump and water tank manufacturers, Real estate agencies, Real estate investors, Real estate photography companies, Recruitment agencies, Regenerative medicine clinics, Renovation builders, Retail display and brand activation studios, Retreat organisers, Roofers, Roofing suppliers, Room rental operators, Sales training companies, School program providers, Security installers, Self storage companies, SEO agencies, Serviced apartment operators, Share trading services, Short-stay rental managers, Sign makers, Skate shops, Skincare and cosmetics suppliers, Solar and renewable energy installers, Sports clubs, Stonemasons, Stove and fireplace installers, Strata and building managers, Synthetic grass installers, Tattoo studios, Tech companies, Telecommunications companies, Theatre companies, Thrift and consignment stores, Trailer parts manufacturers, Training companies, Travel agencies, Truck driving schools, Tutoring companies, Tyre shops, Universities and colleges, University admissions consultants, Veterinary clinics, Video production companies, Vintage and antique stores, Virtual assistant agencies, Vocational training providers, Waste and recycling companies, Water and fire damage restoration companies, Water filtration companies, Waterproofing companies, Wealth coaches, Web design agencies, Web hosting companies, Wedding and event decor companies, Wedding and event DJs, Window and glazing companies, Window tinting companies, Writers and copywriters, Youth care services, and Youth development organisations.

What changed, and how

Each case study is in the client’s own words.

Nathan B

Nathan B

ConstructionAustralia· Later

More margin and time to grow than ever before

New hires are working out, and the business has more margin and room to grow than at any point before.

“Staff hire wins! I have never had so much margin or time to grow the business in my life. This program really works and has been life changing.”

Result: Record margin

Tintti D

Tintti D

AccountingSweden

Called the best leader they’d ever had

A workshop day with the team on a company trip ended with everyone asking for help to work smarter.

“We went on a conference trip with the company last week and I conducted a workshop day with my team, based on what I’d learned from here. And everyone agreed that they wanted help to work smarter, not harder. Two of the team members ... even said I was the best leader they ever had!”

Result: Team behind the changes

Adam D

Adam D

Financial adviceAustralia· Before the holiday

A seven-week holiday, booked

Confident enough in the plan to book seven weeks in Europe, away from the business.

“7 week European holiday booked. It’s booked. I’ve watched the resources and 100% believe I can make this happen.”

Result: 7 weeks away booked

Ashley S

Ashley S

Sign makingUnited States· Early on

Organised without hiring someone to do it

The plan had been to hire someone more organised. With the work set up differently, that hire wasn’t needed.

“My solution before finding your program was to simply hire someone else, someone more organized, to do these tasks. Now I see that it’s more a product of my environment than anything. With a little foresight, I can be organized, too!”

Result: No extra hire needed

Melissa L

Melissa L

E-commerceUnited States

No longer dependent on hiring A-players

The business used to need top performers to run. Now it no longer depends on finding them.

“I can’t believe how much this has changed my business! Seriously, my business has changed so much! ... I no longer feel stuck hiring all A-Players to make my business run.”

Result: Not reliant on A-players

Jo C

Jo C

Packaging designAustralia· Early on

More clarity, and a feeling of calm

A clearer, calmer head for running the business day to day.

“I have noticed that this has given me so much more mental clarity and a feeling of calm.”

Result: Calmer and clearer

Jimmy G

Jimmy G

Medals and awardsAustralia

A whole day of planned work

For the first time in recent memory, the day went on planned work, and the whole list got done.

“Yesterday was the first day in recent memory I didn’t jump to put fires out, and got everything on my list done!”

Result: Whole list done

Nathan B

Nathan B

ConstructionAustralia· 3 weeks in

The most productive three weeks yet

Three weeks of focused work, the most productive stretch yet.

“I am so proud to say this last 3 weeks has been the most productive and laser focused I have been in my whole life. Thanks heaps mate, it’s been really life changing.”

Result: Most productive 3 weeks

Shannon

Beauty clinic

New starters called it the best onboarding they’d had

Two new hires worked through the clinic’s documented onboarding, then gave their feedback.

“We hired two new people and transferred our onboarding ... The girls just completed it and we asked for feedback. They said it was the best onboarding they’ve ever had in any job. And they also said that all the work we put in shows how much we care and they never want to let us down.”

Result: Best onboarding they’d had

Cat B

Cat B

Web designUnited Kingdom· Later

Small changes, compounding across the business

The changes have built on each other, more than expected.

“A lot of what you share ... has had a compound effect on my business that I wasn’t expecting. We’re not perfect, but it’s just making everything better.”

Result: Compounding improvements

Erien F

Erien F

Functional healthUnited States

Clear about what each hire is for

Unclear roles had long looked like the problem. Now there’s a much better understanding of what each employee is hired to do.

“Now I have a better understanding. I always thought it had a great deal to do with a lack of clarity about what employees were being hired to do. ... I am loving all of this!”

Result: Clearer roles

Nicholas R

Nicholas R

Online educationUnited States

A practical approach, usable straight away

Practical and usable from the start, and transformative since.

“I’ve found this new approach really practical and usable ... [it] has been really transformative. So thank you!”

Result: Practical and usable

Jo C

Jo C

Packaging designAustralia· Over a year in

Better decisions, a year on

More than a year in, the improvements reach across the business, especially in how decisions get made.

“I started this over a year ago and have noticed huge improvements in so many areas of my business, mainly in helping me think effectively and make effective decisions.”

Result: Better decisions

Tristan G

Tristan G

ElectricianAustralia

Quick improvements, early on

Only a short way in, the quick improvements are already showing.

“Everything is going very well. I’m loving the resources, I think I found you just at the right time for business. I’ve already noticed the trends for some quick improvements.”

Result: Early wins

Nick K

Nick K

CleaningAustralia

38% growth in a year

Up 38% on the previous financial year, and ahead again in the first quarter.

“We have grown 38% since the last financial year and are well up on that for the first quarter this year.”

Result: +38% year on year

Mandy P

Mandy P

Home maintenanceCanada

Daily problems no longer dreaded

Small daily problems used to be dreaded. Now they can be fixed for good.

“Instead of having the attitude of dreading dealing with small daily issues, I feel more positive, because I know they can be fixed long term.”

Result: Fixable long term

Tony F

Tony F

RecruitmentUnited States

A new way of working, well received by the team

Batching and tracking went in one morning, and the team built their schedules around it straight away.

“I introduced batching and tracking this morning. It was very well received and we did a bunch of exercises to create their schedule! ... As usual, score another win for Systems and Teams.”

Result: Team on board

Cat B

Cat B

Web designUnited Kingdom· Early on

Sees where it had been going wrong

After past attempts that didn’t work, the reason they failed is now clear.

“This is game-changing. I can see where I have been going wrong for so long. This is exactly why I have failed so many times in the past. Thank you Jamie for opening my eyes!”

Result: Root cause found

Ben S

Ben S

Window installationAustralia

A clear view of what needs attention

A concise outside view of the areas that had been put off.

“It was very refreshing to hear your very concise reflection on areas that I’m falling down on, areas that I haven’t given the time to work on due to resistance. All in all, I’m already appreciating the value and I am keen to learn as much as I can from you and the rest of the team.”

Result: Clear priorities

Nathan B

Nathan B

ConstructionAustralia· A few months in

20 hours a week back

A few months in, a new assistant took on 20 hours of work a week. That time now goes to family and to working on the business.

“I am only a few months in and have ... brought on a VA/PA who saved me 20 hours a week, which is more time with my wife and kids now and the chance to focus on working more on the business and less in the business.”

Result: 20 hours a week saved

Chelsea S

Chelsea S

AdvertisingUnited States· Early on

Life changing, in the client’s own words

Valuable from the first weeks.

“It’s been, dare I say it, life changing for me. It’s been really valuable already and a joy to be in your program.”

Result: Life changing

Ben C

Ben C

Web developmentUnited Kingdom

Documented processes, already helping

The first process documentation is in place.

“I’ve started to implement the process documentation and it’s helped a lot.”

Result: Helping a lot

Erica

Erica

CoachingUnited States

Regular time away, and a better business for it

Five years in, the lesson is that the business does better with regular rest and time away from it.

“I wish I could have joined when I first launched my business 5 years ago. If only someone had told me it makes my business better when I regularly take time to rest and disconnect from it.”

Result: Regular time off

Ashley S

Ashley S

Sign makingUnited States· Later

On track for $100k more revenue this year

More gets done each week, and the business is on track to add at least $100k to this year’s revenue.

“Busy! Wait, better... Productive! I’m getting so much done! Just realized today that we’re on track to add another 100k (at least) to this year’s revenue. Got $1M in my sights.”

Result: +$100k revenue

Travis S

Travis S

Marine repairAustralia

Small fixes, worth knowing sooner

The advice has been put to work, including small changes that make a real difference.

“It’s been really good actually, I have taken your advice. I have learnt a lot of good things so far, and even really small things that I should have known about sooner.”

Result: Advice put to work

Neal B

Neal B

Property developmentAustralia

Everything moving very quickly

Once the issue holding things up was sorted, the work started moving very quickly.

“I went and sorted that, now it’s all moving very very quickly.”

Result: Moving quickly

Rashi M

Rashi M

Brand marketingIndia· Early on

One standard for the owner and the team

Some standards expected of the team weren’t being set from the top.

“I found this exercise very insightful. I didn’t realize I had double standards on certain things I expected from the team but didn’t really embody myself.”

Result: Consistent standards

Peter N

Peter N

InvestingSweden

From 80-hour weeks to under 40

80-hour weeks are down to under 40, with more time for family.

“I have gone from working 80-hour weeks to working less than 40 hours a week and spending more time with family.”

Result: Under 40 hours a week

Adam D

Adam D

Financial adviceAustralia· 4 weeks into the holiday

Four weeks into seven away

Four weeks into a seven-week trip, with far less work than expected.

“I’ve been away for 4/7 weeks so far. I’ve been working while away but nowhere near the level that I expected.”

Result: Less work while away

Adam H

Adam H

Digital marketingUnited States

Over 100 processes, each with video and marked-up steps

With a library of more than 100 processes, the agency has been able to bring on more freelancers.

“I now have over 100 processes in my internal library, all including videos and detailed written and image steps, and have seen amazing success from doing this! Not only are things running smoother and more efficiently, but we have been able to bring on additional freelancer support because of the process we have in place!”

Result: 100+ processes

Jo C

Jo C

Packaging designAustralia· A few months in

A simpler business, with clearer offers

Turning services into set offers has simplified much of the business.

“Over the last few months, the productising your offerings work has helped me streamline so many things in my business.”

Result: Simpler offers

Chelsea S

Chelsea S

AdvertisingUnited States· Later

Focused on cutting the busywork

Willpower alone wasn’t working. The focus now is on cutting busywork.

“I’ve always tried to overcome my monkey-procrastinator-brain with just sheer willpower. I dream of a day to be done with unlimited tasks and busywork, and now I am very focused on it.”

Result: A clear focus

Rebecca T

Rebecca T

Marketing agencyUnited States

A long way in a short time

Quick progress, and a team that has noticed.

“I feel like I have come a long way in a short period of time. My team is thankful.”

Result: Team is thankful

Sanna K

Sanna K

Wealth consultingFinland

More done in weeks than in a long time

After a long stretch of slow progress, more is getting done.

“To be honest, I have got more done in the past weeks than in a long time! I finally see light at the end of the tunnel, so this has been a huge relief.”

Result: A huge relief

Rashi M

Rashi M

Brand marketingIndia· Later

An induction that spells out what the team takes for granted

Filling out the induction put into words what the team takes for granted.

“The process of filling it out was really helpful in just even articulating things for the team. So much that we take for granted ... is built in, and I think it’s great for an employee to start off with an induction like this.”

Result: A proper induction

Karla M

Karla M

Real estateAustralia

Real answers, after a hire that didn’t deliver

An earlier hire didn’t deliver. This time the answers were detailed and practical.

“Thank you for how detailed you go and share and give the real answers to how things can be done. I actually tried to hire someone at the beginning of the year from a referral who promised the world and did absolutely nothing. ... You really get it.”

Result: Practical answers

Dave A

Dave A

Criminal defenceAustralia

A better way to work through problems

There’s now a clear way to look at a problem and find the fix.

“This exercise has already given me an understanding about how to look at problems and then find solutions, so I’m really glad that I did it.”

Result: Clearer problem solving

Tom R

Tom R

Medical trainingUnited States

Whole roles handed over with SOPs

As the business grew, SOPs made it possible to pass off duties to new people.

“Growth in the business has been insane, and I’ve been delegating and hiring key people. So far I have offloaded CFO duties, hired a new Director of Logistics and Operations, and a Chief of Sales and Marketing. ... Creating SOPs has been integral to being able to pass off duties.”

Result: 3 key roles handed over

Adena B

Adena B

FashionCanada· Early on

Less to carry, and less stress

Too much was being carried in the owner’s head. Now a calmer, more productive way of working feels within reach.

“I have stress just due to too much whirling in my head, and trying not to drop balls. ... I might end up being a calm and productive person!”

Result: Calmer and more productive

Alex P

Alex P

Insurance agencyUnited States

Two hours a day for building processes

Two hours of every day are now protected for building the business’s processes.

“I was able to lock in 2 hours of my day just to focus on building processes.”

Result: 2 hours a day protected

Adena B

Adena B

FashionCanada· Early on

Understood from the start

Validated and seen from the first session.

“I actually teared up during this. I feel such a sense of being validated and seen. Thanks Jamie, I am definitely in the right place.”

Result: In the right place

Ken C

Ken C

VoIP servicesCanada

Several holidays, with the processes still working

Several processes went in, and the business kept running through several holidays. The numbers became steadier too.

“I went to work and implemented several processes in my business as you suggested. Just 4 months after I started ... our revenue started to ramp up. ... The numbers are also much more stable and predictable than before. I also took several vacations, and the processes I set up still worked well most of the time.”

Result: Kept running while away

Ashley S

Ashley S

Sign makingUnited States· During busy season

Progress in the busiest season

Even in the summer rush, more got done than seemed possible.

“Summer is our busy season, and I’m blown away by how much of this I’ve been able to do this time of year. I can’t believe how much I’ve been able to streamline.”

Result: Progress in peak season

Nathan B

Nathan B

ConstructionAustralia· Later

A clear way to plan the next hire

Nine staff are working through a skills exercise to shape the next hire.

“This compass of skills exercise is such an incredible way to identify our next hire. I am actually getting 9 of my staff doing the exercise at the moment.”

Result: Clear hiring plan

Ashley S

Ashley S

Sign makingUnited States· Later

Getting to the jobs that used to be put off

Work that used to be put off is now getting done.

“Literally everything is better. I’m getting so many things done that I used to put off. You’ve changed my life. For real. In a big way.”

Result: Everything better

Will N

Will N

Real estateUnited States

Every recurring job listed for a process

Everything in the business that needs a process and an owner is now listed, and the first process is under way.

“I am excited that we started writing our first process the right way. Using your prior exercises, I have successfully identified a list of all the things which come up in the business which require a process and delegation. The approach has been very scientific.”

Result: Process list complete

Video case studies

  • “I’m no longer a bottleneck. I feel less abused by my own business.”

    HealthcareUnited Kingdom

  • “Being able to remove myself from the business.”

    Medical suppliesUnited States

  • “The biggest change is that I have more time.”

    Digital marketingUnited States

  • “Makes it easy so I can work on my business, not in it.”

    ConstructionUnited States

  • “I was working like 60, 70 hours a week and barely finding time to do anything. Now I’m making over 30K a month recurring from my marketing agency.”

    Marketing agencyAustralia

  • “I don’t feel overwhelmed anymore.”

    PackagingAustralia

  • “Everything is running well. I’m really happy about it.”

    Wealth buildingFinland

  • “Efficiency, which is part of our goal overall to save money and time all the time.”

    Professional organisingUnited States

  • “These were game changers, as we can now get better value from our day.”

    Disability servicesAustralia

  • “Fully utilize my day a lot better.”

    Digital marketingUnited States

  • “I feel less frantic.”

    Creative consultingUnited States

  • “We’re on the way to opening up new locations.”

    AutomotiveUnited States

  • “I was able to travel to 23 countries in six different continents. So I was able to do that while the business also grew.”

    TelecommunicationsCanada

  • “Within 5 days, we closed a deal and recouped the investment.”

    Web agencyUnited States

  • “It’s truly amazing. The workflow is so much easier for my clients.”

    PublishingAustralia

  • “It changed my business.”

    ManufacturingUnited States

  • “Exceed in every field and category I’ve brought to the table within the company.”

    Residential remodellingUnited States

  • “I feel very confident in growing all of my different businesses.”

    Multiple businessesFinland

  • “Gives you the foundation to build a business that’s going to stand the test of time, scale and can be sold.”

    ConsultingAustralia

  • “I learned about unlocking my time.”

    Health clinicCanada

  • “Helped me to maximise my time.”

    Marketing agencyAustralia

  • “Helped me map out the full strategy and put all the pieces of the puzzle together.”

    RecruitmentMonaco

  • “Clarity and confidence, and he helped me to get focus on what I need to focus on.”

    Real estateUnited States

  • “He comes up with really simple solutions to complex problems.”

    Video productionAustralia

  • “He’ll give you advice on what’s best. He’s a magician. I’ve worked with Jamie for over a year now.”

    Coaching practiceAustralia

  • “He is so genuine and authentic. He pushes my limits towards my goals.”

    ArtistAustralia

  • “I’m looking forward to continuing to grow and to become an even better leader.”

    Functional healthUnited States

  • “I come into the program burnt out. I now know how to hire, train and manage a team!”

    Online publishingAustralia

  • “Step by step approach to building and scaling your business.”

    Marketing agencyAustralia

  • “Jam packed with value.”

    Real estateGreece

  • “I have been so, so thrilled.”

    FashionCanada

  • “For teaching me everything I know.”

    CosmeticsAustralia

  • “The level of training he provides is absolutely insane.”

    MentoringUnited States

  • “One of the best, if not the best, training programs about teaching people how to grow and scale.”

    Lead generationMonaco

  • “I’ve learned more than I expected.”

    Project managementUnited States

  • Student consultancyUnited Kingdom

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